Contagious Customer Service Webinar - April 27, 2011

Free Online Webinar Series Available for GrowFL Companies “Contagious Customer Service” "The 3 Most Famous Lies of Customer Service" Learn how to overcome them for greater revenue, profit, and fun! Presented by: Monica Wofford – CEO, Contagious Companies Wednesday, April 27, 2011 9:00 a.m. – 10:00 a.m. About the Presenter: Monica Wofford founded her training career and company on the premise that a leader does not have to be born, but can be developed. Since that time she has expanded leadership to include working the employees, customers, and even the voices in your head. The author of Contagious Leadership, as well as numerous other books and learning tools, Monica’s strategies, techniques, and powerful insights into effective leadership, masterfully transform managers and employees into people who lead better, stay longer, complain less, and produce more. This is the fourth in a series of six webinars to be held the fourth week of each month. Additional webinars will include: Presentation Skills, Communication Across Generations & Body Language, Media Training Basics, and Contagious Customer Service. To attend this free webinar, please register at www.contagiouscustomerservice.weebly.com GrowFL is the official Economic Gardening Technical Assistance Pilot Program for the State of Florida and a program of the Florida Economic Gardening Institute. The Florida Economic Gardening Institute is headquartered at the University of Central Florida under contract with the State of Florida’s Office of Tourism, Trade and Economic Development under the Executive Office of the Governor.

Florida Economic Gardening Institute, 12201 Research Parkway, Suite 200, Orlando, FL 32826